Frequently Asked Questions

• WHAT IS THE AVERAGE SERVICE CHARGE ON YOUR TICKETS?

.....The service charge on tickets that we, at Ticket Time Inc., sell vary per event depending on demand for the tickets and our accessibility to and cost of obtaining tickets.

• CAN ANYONE BUY TICKETS FROM TICKET TIME INC.?

.... ..Yes, Corporations, small businesses and individual customers all receive the same top quality service from Ticket Time Inc.

• CAN I PAY FOR MY ORDER WITH A CREDIT CARD?

..... Yes, Ticket Time Inc. accepts AMEX, Visa, MasterCard, Diner's Club/En Route and The JCB Card. A credit card authorization form is available by fax if needed.

• CAN I RETURN MY ORDER IF I CHANGE MY MIND?

..... No, there is no refund or exchanges.  Should the event be cancelled, Ticket Time Inc. will refund the amount of
your order less a 10 % administration fee.

• WHY DID YOU EXCHANGE MY PURCHASE PRICE FROM U.S. FUNDS TO CANADIAN FUNDS?

Tickets are clearly listed in U.S. funds and an exchange rate is applied to the purchase price when tickets are bought on-line through "third party" web sites.
Please read all conditions of sale when buying tickets on-line from web sites other than Ticket Time Inc.
U.S. customers will find the price has reverted back to the lower amount when you receive your credit card statement at the end of the month. Canadian customers will receive our lowest exchange rate and will often be quoted in Canadian funds over the phone.

• HOW WILL I RECEIVE MY TICKETS?

.....Ticket Time Inc. uses same day and overnight couriers to ensure fast and safe arrival of all orders. If you are ordering on the day of an event a 24 hour pick up spot can be arranged and some event tickets can be left for pick-up at the venue box office. We also welcome customers to pick up orders at our office.
Arrangements can be made for your order to be sent to a hotel of your choice on the date of check-in.

• WHERE IS TICKET TIME LOCATED?

Our Address is : 144 Front St. West, Suite 432, Toronto, Ontario M5J 2L7

At the corner of Front St. and University Ave. Just steps from Union subway station.

• WHY WAS I CHARGED 13 % EXTRA?      
  Please note that all prices listed as a result of a search are in Canadian funds and all Canadian event orders are subject to applicable Canadian taxes ( 13% H.S.T.).  If you have any questions please direct them to us at e-mail:tickettime or call 416-340-9999 / 1- 888-621-2220.
   

• WHAT ARE YOUR OFFICE HOURS OF OPERATION?

..... We are open weekly Mondays to Friday from 10 AM to 6 PM.
Eastern Time.

• WHY DO I RECEIVE NO ANSWER WHEN I DIAL 1-888-621-2220 ?

..... Please ensure that you are calling during our office hours: Mondays to Friday from 10 AM to 6 PM. Eastern Standard Time.
To leave a message after hours please call 416-340-1465 and we will return your call as soon as possible.

If you have any other questions that are not answered here, please call or E-mail us
and we will try to provide you with the information you require.